WMATA responds…ish

by Heidi on January 7, 2008

So as we planned, boyfriend and I both got in touch with WMATA this morning to comment about our experiences Saturday night that I wrote about here.

I emailed, so my response will take a lil bit longer but I expect it will be similar, if not hte same as the one boyfriend received when he called them this morning at 9am.

Boyfriend: response is that they are bus operators

Boyfriend: and that putting emergency equipment there would result in too much liability for Metro

Boyfriend: so in short – there’s nothing you or i could have done
“what if you pass out and some deranged individual used that defibrilator to kill you”

Boyfriend: basically they don’t want the responsibility
Boyfriend noted: “I’d say my biggest complaint is that they’ve made this big push to “be prepared” for any sort of incident with an emphasis on massive casualty terrorist attacks, and yet they don’t provide riders with the tools to act in an emergency.  Despite the fact that they have posters telling people to “be prepared.”"
I mean…it’s true. How can you be prepared for a mass casualty situation if you’re not even prepared for any sort of emergency? I mean, that just seems like a moot point.
Now I can admit that I should have done more. Maybe I should have gone over and checked the man’s pulse myself – it wouldn’t have gotten the EMT’s there any faster, nor would it have done any good without any sort of First Aid kit but perhaps if I had, the driver would have moved just a little bit faster. Who knows but either way, hindsight is 20/20 and I can admit when I’m wrong but it doesn’t change the situation now or the future situations that myself or you fabulous readers may find yourself in in which you too come across a passenger in need and have a driver that is pretty unwilling to accept the burden.
I think Arjewtino put it best: “Despite not having any real training, obviously, you would think that since it was his bus, so to speak, he would at least attempt some sort of action on the poor man’s behalf.  If someone passed out in your car while you were driving, the other passengers would look to you for some sort of authoritative action even if you never took one class in CPR, so you do have a point there.”
Which is pretty much my whole disturbance by the situation summed up by an outsider. Sure sure, I should have done something, but so should the other 20 passengers on the bus. I still feel guilty that i didn’t – but the reason I’m writing about this is not because I want to clear my conscious but because I want to make some sort of difference so it doesn’t happen again. So that the next time a passenger passes out on a train or bus, there are passengers who are more willing than I was or have the balls to encourage their bus driver/fellow passengers to do something and have the resources to do so as opposed to just waiting around for the EMT’s which is pretty much what we were forced to do after we were herded off the bus to wait for another bus.
Take that as your daily soup. Comment to Metro here. Write to WaPo here. Not carrying  any sort of first aid kit metro is just…simply unacceptable. Metro is seemingly just unwilling to take any sort of responsibility or risk any liability and in doing so risks passengers safety. Shame on you Metro.
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  • http://lizzowns.blogspot.com Lizzo!

    This is a wonderful blog entry, Heidi. It’s rather scary and your boyfriend makes a wonderful point saying that we can be prepared for BOMBS and the like but the WMATA shirks responsibility when it comes to personal health issues?

    I wonder if it’s a national stance when it comes to public transportation liability, or if it’s just a stance in DC. I wonder how the T-system in Boston feels about this issue. Might be worth looking into.

  • Patrick

    Jack Traven would’ve known what to do!

  • http://thegreenmiles.blogspot.com TheGreenMiles

    Yeah, I wouldn’t want a bus driver using … what do you call them, those shock-paddle-thingys … on me. They seem to have enough trouble these days with the avoiding of the hitting of the pedestrians. Call an ambulance and let the trained EMTs handle it.

  • http://exeverything.blogspot.com Kiraa

    Holy crap. This is actually an insane story and I can’t believe the whole thing.

    First of all, like it or not, being the driver of the bus automatically puts you in the authority point of view and therefore should an emergency happen they should be prepared to fucking deal with it. First aid? Mandatory in my opinion. They should even be required to take CPR classes. This is shameful and could really put them in a tough spot lawsuit wise – nevermind the obligation to the HUMAN RACE.

  • http://velvetindupont.com Velvet

    Just read this after I left the follow up comment. See? Liability. You didn’t need to do anything but call 911 and let professionals handle it, and that’s what happened.

    Now, Heidi, since you are still beating yourself up about this, I’m going to recommend you get your hands on a copy “Influence: The Psychology of Persuasion.” In Chapter 4, there is a section called “Causes of Death, Uncertainty.” Read that. It’s about bystander inaction during a crisis – we are hardwired to go off the clues sent to us by others. If someone is having a heart attack and no one flinches or makes a move to help, we, by instinct are less likely to help either – Because we assume everyone around us knows something we don’t. All you should do is be aware of this phenomenon and maybe make a different decision next time / rely on your instincts more if it is going to make you feel better about everything.

  • http://gorgeousfootstepsinthesand.blogspot.com katelin

    OMG. Patrick I love your comment. Jack Traven is my hero.

    And on a serious note, I’m glad you wrote something. That’s just scary in general.

  • http://gorgeousfootstepsinthesand.blogspot.com katelin

    oh pps. I love the new layout. Schnazzy.

  • http://adamjschmidt.com Adam (aka ‘boyfriend’)

    Having read through the comments I just want to point out that the open question after this experience was what policy metro had to deal with a situation where a rider becomes unresponsive. Turns out that policy is to call 911 and let the EMTs figure it out. The primary reason cited for this policy was a fear of legal liability. However, this goes against a recent trend nationwide aimed at making first aid gear, AEDs specifically, available to the public. More can be found on this here: http://www.ncsl.org/programs/health/aed.htm But AEDs aside Metro doesn’t even include CPR shields which you can by here (http://www.cpr-pro.com/face_shields_section_one_a.html) for as little as $1.10 in bulk orders. The bottom line is that this man didn’t have a chance waiting for the response from 911 – had either a CPR shield or AED been present on the bus the driver or a passenger could have at least begun CPR. What’s really disturbing though is that according to the woman I spoke with from WMATA the same policy of calling 911 and awaiting a response applies on the Metro Trains as well – if you suffer cardiac arrest on a Metro train you’d have to (1) have a passenger alert the conductor (2) wait to arrive at a station (3) wait for a response to arrive underground. This is a policy I think should be reexamined.

  • http://mostboringblogever.blogspot.com Dara

    I’m of two minds on this. The first is that a ton of stuff *could* happen on Metro, and the drivers should have some kind of working knowledge of basic first aid and the equipment to administer said aid with. The second, of course, is that Metro doesn’t need the liability for their employees doing something incorrectly or some crazy person figuring out how to hijack the bus with a defibrilator.

    So, the only thing left to do is to insist that Metro train its employees to (1) look out for health concerns (i.e. an unresponsive passengers) the same way that they look for unusual situations (i.e. an abandoned backpack) and (2) know what to do/who to contact. If the driver had been attentive to the passengers and had been given any instruction as to what to do in case of an emergency, the situation would have been less chaotic.

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